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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎08-03-2014
My Device: z10 model 2014
My Carrier: airtel

z10 sqitching pff automaticly when battery is 42%

My blackberry z10 is switching off automatically when battery level is around 42% can somebody help me to diagnose it? My phone is 2 months old. 

Should I go to service center for a replacement of the set?

Is it a software issue or a hardware issue? 

Somebody please help. This blackberry is giving me big time problems 

Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: z10 sqitching pff automaticly when battery is 42%

[ Edited ]

Hi and Welcome to the Community!

 

From the information you have provided, it is not yet possible to answer your questions -- your questions are seeking a diagnosis, which requires more information to be done. Plus, at an internet distance, we shall always be limited to less-than-perfect information...nothing can replace in-hand diagnosis by a qualified technician.

 

So, if you are not willing to put in the work for things we might advise you to do (much of which will be diagnostic tests to try and determine what the problem might be...not necessarily "fixes" to actually resolve it), then you should stop now and seek out a service center to help you in person.

 


 

If you are willing to proceed, then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs. If it does not help, then re-do the process, but increase the wait time in step 4 up to 2 hours, and perhaps as long as 4-5 hours.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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