08-03-2014 03:53 PM
My blackberry z10 is switching off automatically when battery level is around 42% can somebody help me to diagnose it? My phone is 2 months old.
Should I go to service center for a replacement of the set?
Is it a software issue or a hardware issue?
Somebody please help. This blackberry is giving me big time problems
08-03-2014 04:30 PM - edited 08-03-2014 04:30 PM
Hi and Welcome to the Community!
From the information you have provided, it is not yet possible to answer your questions -- your questions are seeking a diagnosis, which requires more information to be done. Plus, at an internet distance, we shall always be limited to less-than-perfect information...nothing can replace in-hand diagnosis by a qualified technician.
So, if you are not willing to put in the work for things we might advise you to do (much of which will be diagnostic tests to try and determine what the problem might be...not necessarily "fixes" to actually resolve it), then you should stop now and seek out a service center to help you in person.
If you are willing to proceed, then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs. If it does not help, then re-do the process, but increase the wait time in step 4 up to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!