Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
Trusted Contributor
Posts: 128
Registered: ‎06-08-2013
My Device: Blackberry z10
My Carrier: UFONE

z10 stl 100 1 Common Issue

http://forums.crackberry.com/blackberry-z10-f254/blackberry-z10-shuts-down-30-battery-807279/ 

 

i am facing same problem any info or help ? many people are face this on z10 stl 100 1 ...... it shuts of any percentage in my case it is 50 % Smiley Sad

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 stl 100 1 Common Issue

tahabashir1991, please you issue here in this forum and this thread, rather than simply linking else where to read and respond.

 

Most of the users here who may assist you are more likely to respond and answer here rather than elsewhere.

 

Thanks!



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Trusted Contributor
Posts: 128
Registered: ‎06-08-2013
My Device: Blackberry z10
My Carrier: UFONE

Re: z10 stl 100 1 Common Issue

thankyou for replying ....... My issue is when my battery Percentage reach 50 is shuts off with out any notification of low battery just k beep and shuts off "(

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 stl 100 1 Common Issue

Oh, then this is a duplicate thread on your other thread posted four days ago?

this one? z10 reboots



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 35
Registered: ‎08-21-2009
My Device: Not Specified

Re: z10 stl 100 1 Common Issue

@JSanders...I have been observing my Z10 STL100-1 since 2 months. It shuts down (switches off dead) exactly at 28% charge left in battery. No warning, no light blinking nor does battery icon change colour.

I have done secure wipe and other stuff read on Google but nothing works.

I am sure this is OS or Battery bug. According to you and experts here which one is it? Will BlackBerry replace my battery for good one if it is battery and will we get patch if it is OS? My phone is just 2 months old.
Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: z10 stl 100 1 Common Issue

Lithium batteries can do this shut off at 25, 50 or what ever setting due to a bad cell. i have seen it in laptops, Tools, Phones etc. Only takes one bad cell to tell device to shut down. This is done to protect you when battery gets older as lithium batteries are more dangerous when depleted.

 

I would get a replacement battery or try to borrow one to rule this out.

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 stl 100 1 Common Issue

In addition to what Knotty has stated (which very well could be your case),

 

Here is what I would like you to do... read closely and follow exactly.

 

While the device is powered ON and is connected to the wall outlet charger (not a computer) let it charge an hour or so and then WITH the charger still connected, remove the battery and replace to reboot.

 

Don't let it drain to 0%, but at about 10-15% start recharging and follow the SAME as above again, removing the battery while the device is charging.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎07-26-2012
My Device: Blackberry Z10
My Carrier: Telkomsel Indonesia

Re: z10 stl 100 1 Common Issue

[ Edited ]

don't agree with knotty.
i already get a new battery and the problem still there after couple of times. this is absolutely os bug (stl100-1 only) , i see that this problem came much from stl100-1 users, so i suggest technical teams that develop os for stl100-1 should look into this cricital bug and solved it as fast as possible.

Always Make It Better Than Ever