04-24-2014 09:10 AM
I have a BlackBerry z10 from one year but this telephone switch off by itself. I want call the italian assistence but I don't found the number on the net, can you give me the number, please? Thanks
I wait a your answer
PS Sorry for my not perfect English
04-25-2014 05:05 AM
Hi, I want talk with an italian people to explain my problem because I use my Phone to work and it is for me very important. Have you got an Italian call center?
However the phone switchs off alone when I don't use it but it daesn't switch on again. I must switch on it but is very slow. In the bargain when I talking on phone it stops, on the display are still the call in progress and it daesn't function.
It is updated and I haven't recently installed a new app. I do with my phone a lot of call.
04-25-2014 11:27 AM
We are just friendly volunteers here, this is not an official BBerry site. Sorry, my parents and my wife are Italian, but I never learned the language. But let's try.
Simple things to check:
1) Battery is charged, or not faulty.
2) Be sure the battery is a "tight" fit in the phone. Some batteries get loose and a piece if a business card on the non-contact end will make it tight again.
3) How full is your memory? And do you have a LOT of text messages? Have seen issues occasionally with a lot of texts cuasing slowing and other issues. Not sure why.
4) You may benefit from doing a full security wipe and/or reloading your OS.
05-02-2014 05:06 AM
The phone is in warranty. Where can I repair my phone in italy?
May just be a software problem, wipe the phone and reload OS as previously suggested, or return the phone to where you bought it, they will organise repairs or a replacement if it is a hardware problem.