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BlackBerry® Z30

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New Contributor
Posts: 2
Registered: ‎02-27-2014
My Device: BlackBerry Z30
My Carrier: Verizon Wireless
Accepted Solution

BlackBerry ID and World issues

[ Edited ]

I just activated my Z30 yesterday and created an ID. When I go to the app world, I hit download next an app, but it doesn't show up in my downloads. If i go back to that app and hit download again, it says "this app is already being downloaded" but I don't see anything being downloaded.

 

The other issue I'm having is that when I go to BlackBerry ID under settings, it says an unknown error has occurred and then puts me back to the ID page where I can't do anything.

 

I validated my email address and signed in on the computer and my username and password seem to be working fine. Does anyone have any ideas as to what the problem might be? Just wondering if I can fix this myself or if I have to go to Verizon.

 

Any help is appreciated. Thanks

New Contributor
Posts: 2
Registered: ‎02-27-2014
My Device: BlackBerry Z30
My Carrier: Verizon Wireless

Re: BlackBerry ID and World issues

Simply had to shut it off and turn it back on and everything works fine now