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BlackBerry® Z30

New Contributor
Posts: 8
Registered: ‎11-03-2013
My Device: BlacKberry Z30
My Carrier: EE
Accepted Solution

Blackberry Z30 hub and Contact Sync.

Blackberry Z30 is an outstanding product no doubt; it's the best I have used so far. However recently I been facing problem with the hub mainly. 


I tried to delete several e-mails from my e-mail account from the hub, in doing so my fingers were randomly placed on the screen - this probably trigged the issue but I'm not sure. 


After deleting my selected e-mails, my text messages, Live account & G-mail mails Twitter, Facebook message all disappeared from the hub. Currently it does display all the incoming messages but it does not display previous messages since this incident happened. I did do a factory reset and yet it still displays the mails from the date I tried deleting my mails. I also tried to change the timeframe to thirty days and yet it’s the same results. This has been bugging me because I cannot view any further e-mails than five days (counting).


Another issue is the contact Sync. I added my friend on Facebook and I wanted to input her number using the contact list that synchronizes Facebook contacts to the contact list. I realised my contact list didn't sync with Facebook hence I couldn’t find my friend that I recently added. I did wait for couple of minutes just to see if it would synchronize with Facebook, I restarted also but yet no results. I had to re-install Facebook to get around this problem.  Is there any way around this? 


Thank you for your time! 



Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Z30 hub and Contact Sync.

dothe messages still exist in your live account?


I wonder if you "deleted prior" while in hub which can do what you describe


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New Contributor
Posts: 8
Registered: ‎11-03-2013
My Device: BlacKberry Z30
My Carrier: EE

Re: Blackberry Z30 hub and Contact Sync.

Thanks, it seems that way Smiley Happy What about the sync situation? Does the contact list sync with Facebook when you add a new friend instantly? Is there any option where I can access this part of the setting?