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BlackBerry® Z30

New Member
Posts: 1
Registered: ‎12-17-2013
My Device: BlackBerry Z30
My Carrier: MTN Nigeria

Can't Update my new BlackBerry Z30

Here is the error message;


"Software update encountered an error"


Pls should I do?

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Can't Update my new BlackBerry Z30

Hi and Welcome to the Community!



Please try the below procedure ... 


This requires you have a a Windows PC computer.

  1. Disconnect your BlackBerry10 device from the PC.
  2. On the PC, turn off your BlackBerry Link and turn off the BlackBerry Desktop Software.
  3. Open your Internet Explorer (Firefox may also work) and navigate to www.BlackBerry.com/updates, Down the webpage , select the "Check for Updates" link.
  4. Connect your BlackBerry10 device with which you're having problems. 
  5. On the BlackBerry10 device , press and hold the top edge power button for 10 seconds until it is complete off, and then turn on by pressingthe the power button again.
  6. You will see a prompt appear and the BlackBerry smartphone will appear in a dropdown list just after the LED turns red. You should see "USB: UNKNOWN or USB: BlackBerry (PIN)
  7. When you see that prompt, as soon as possible, click on the OK Button.
  8. After these previous steps have been completed, there will be displayed a message: "Checking for BlackBerry Device Software updates. The BlackBerry 10 smartphone will now power itself off after 120 seconds."
  9. After that period, the BlackBerry10's LED is supposed to be lit green.
  10. Wait until after you see the LED turn green. Then, there will appear a prompt to install BlackBerry Device Software.
  11. Follow the remaining prompts to complete the install of the operating system.

When the installation has completed the BlackBerry will commence the boot process.





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