Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z30

Reply
New Contributor
Posts: 4
Registered: ‎01-26-2014
My Device: z30
My Carrier: Maxis
Accepted Solution

Can't back-up with Blackberry Link

Hi,

 

I can't backup my data with Blackberry Link. I've reinstalled BB Link on my laptop and even factory reset my phone to no avail. I have no problem accessing the files, just that when I tried to perform backup, it kept saying my device is not associated with any BB ID and that I need to sign in. I check, my device is signed in, so I'm not sure what's wrong. Please help. Thanks.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't back-up with Blackberry Link

Is your BlackBerry Link logged in with the same BBID?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎01-26-2014
My Device: z30
My Carrier: Maxis

Re: Can't back-up with Blackberry Link

Yes, same BlackBerry ID on both.
Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't back-up with Blackberry Link

On a PC, can you login at www.bbid.com and see if your device shows up?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎01-26-2014
My Device: z30
My Carrier: Maxis

Re: Can't back-up with Blackberry Link

I did that, and I can't see any column for device. All I can see when i logged in => account details are BBID, name, password, recovery password. That's it.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't back-up with Blackberry Link

OK, you're right, that is at protect.blackberry.com

 

Try logging in there.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎01-26-2014
My Device: z30
My Carrier: Maxis

Re: Can't back-up with Blackberry Link

Finally I got it sorted, thanks for your guidance.

 

Went to the website given, no device listed. The Protect Blackberry wasn't turned on, which I did after. And I also had to turn on the location settings. Log out of Protect BB website and logged in again, this time my device is listed. Try to backup data on BB Link and it works.. yaye!

 

Thank you so much.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't back-up with Blackberry Link

Excellent.

 

You're welcome.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code