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BlackBerry® Z30

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New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Cant Find the Call Settings On My Z30

Hello, I need some help.

 

I bought my z30 this past Saturday March 29 from an authorised dealer in Dubai who told me that the phone can work anywhere as I reside in Dubai. Sunday March 30 I arrive to Cairo and go to my network carrier Mobinil who chopped my old SIM and made it into a new micro one to fit my z30.

 

I set up everything, including wireless and the network was working fine, as well as emails and text messages, however I never thought about making calls until yesterday April 1st. The following are the problems I am facing now, I would really appreciate any HELP:

 

1. I am unable to make or recieve calls. When someone calls me, they get a ringing tone but I recieve no notification on my z30.

 

2. When I try to make a call, it says "call failed unable to make call try later"

 

3. I cant find the call settings that show call forwarding, diverting, waiting, when I swipe down the call settings from the main menu.

 

4. I keep updating the latest software but nothing happens after, it just tells me software update available, and its always the same one OS 10.2.1

 

5. Everytime I power off the phone completely, it turns back on, on its own.

 

6. I returned to my network carrier to check if there was something wrong with my new micro chip; the customor relations person took out my chip, tried it on his Iphone, and it was able to make and recieve calls normallly.

 

7. I did a security wipe, but still, nothing changed.

 

This is a brand new phone and I am quite bewildered at what is happening. There are no Blackberry retailers in Egypt and CS from Mobinil are unable to help, and the forums online are not helping me either. I would appreciate if a seriously BB z30 buff can help me as soon as possible.

 

Thanks.

Posts: 94,472
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Find the Call Settings On My Z30

I would first suggest a new Micro SIM, not one that has been cut or chopped. I know you said your SIM worked in another phone, but that doesn't mean it will work in your own device.

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New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Re: Cant Find the Call Settings On My Z30

Hi. thank you so much for your reply.

I will go in 2 hours to get a new SIM Micro chip...

Hypothetically speaking, if that doesnt work, what then?

Should I return the phone to Dubai?

I seem to be able to send and recieve text messages, but can only recieve emails and cannot send.

Updating the software AGAIN as we speak....

New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Re: Cant Find the Call Settings On My Z30

Hi. Just got the new micro SIM, inserted it, did a manual search for network, chose another one, restarted the device, and then chose Mobinil my provider. Still, cant make any calls. Now the Hub isnt working, and the phone is still updating its software via Wireless as the BlackBerry link kept on telling me "it failed to update software".
Posts: 94,472
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Find the Call Settings On My Z30

Go to your Settings > Security and Privacy > SIM Card...

 

What are all your settings in the botton section for PHONE NETWORK LOCK?

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New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Re: Cant Find the Call Settings On My Z30

I did that.
SIM Card: PHONE NUMBER = No info availabe
SIM Card Pin Lock = OFF
Phone Network Lock: Network = UNLOCKED
Network Subset = UNLOCKED
Service Provider = UNLOCKED
Posts: 94,472
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Find the Call Settings On My Z30


NadaH1 wrote:
I did that.

OK, please remember, I don't know what all you've done, my not having the gift of ESP.

 

But I see it is not showing your SIM Card Phone number.

 

At your Settings > About, what is the exact model number?

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New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Re: Cant Find the Call Settings On My Z30

Yes, I understand you do not have the gift of guessing what I am doing Smiley Happy. I am really appreciating any help you are giving me though.

In the part where it says "PHONE NUMBER = No info available" I was able to edit and add my number. Tried to make a call, nothing.

The exact model number is STA 100-2
OS version: 10.2.0. 1521
Posts: 94,472
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant Find the Call Settings On My Z30


NadaH1 wrote:
The exact model number is STA 100-2
OS version: 10.2.0. 1521

You can try a manual upgrade if you want to... 

 

Upgrading OS10 devices using Autoloader

 

You would want this version 

  • Software version 10.2.1.2102 (same as OS version 10.2.1.2141)
  • For Z30 models STA100-1, -2, -3, -4, (all): Download 10.2.1.2102 file here

 

 

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎04-02-2014
My Device: z30

Re: Cant Find the Call Settings On My Z30

It takes me to some weird website, where I cant download much really. Is this correct >> http://depositfiles.com/files/mg22ntkco