Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z30

Reply
New Contributor
Posts: 5
Registered: ‎01-11-2012
My Device: Z30 & Z10
My Carrier: Mobily

Device Switch problem from Z10 to Z30

Device Switch problem from Z10 to Z30

Hi Dears,

I got my new Z30 and I tried to switch my old Z10 without luck, so I appreciate your help.

  1. Both devices are identical OS Release (10.2.1.2102) version (10.2.1.2141)

  2. I set up my Blackberry ID in the new Z30

  3. I used BB-Link via my PC and everything started fine and smooth, and I followed all instructions step by step.

  4. Until reaching to step (8 of 9 ) in the BB-Link, a popup windows appear in my Z30 saying “RESTORE IN PROGRESS”
  5. But after 5 seconds, BB-Link cancel the restore process !!!

  

Also, I tried to connect my Z30 to my PC and restore previous Z10 backup directly through BB-Link, but same issue and message “the operation was cancelled”

 

One more thing, I noticed that, the BBM is empty and showing message “restoring your BBM information” since yesterday.

I wiped my device and try several time but no luck L,

 

Please I need your help 

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Switch problem from Z10 to Z30

Is the new Z30 upgraded with the latest BBM version 10.3?

If not, upgrade that first through App World, then try the Switch Device or restore again.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-11-2012
My Device: Z30 & Z10
My Carrier: Mobily

Re: Device Switch problem from Z10 to Z30

Thank you for your reply,

 

I can't check the version from BBM because it is not opening, it just showing message "restoring your BBM information"

But from BB World, I checked the installed version and it is 10.3.3.68

New Contributor
Posts: 5
Registered: ‎01-11-2012
My Device: Z30 & Z10
My Carrier: Mobily

Re: Device Switch problem from Z10 to Z30

Now, I wiped my Z30 and start the setup wizard as usual, BB-ID accepted. And before I start do anything, I opened the BBM and still showing the same message “restoring your BBM information” for more than 2 hours now.

I didn't start switch process.

Highlighted
Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Switch problem from Z10 to Z30

ehifawi, are you connected to wifi?
If so, disconnect.

If you are not connected to a wifi router, connect to one and see if the BBM setup proceeds.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code