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BlackBerry® Z30

New Contributor
Posts: 3
Registered: ‎01-15-2014
My Device: Z30
My Carrier: Optus
Accepted Solution

Email Set up z30

Hello All.


I have just purchased several z30's for our company. Model STA100-2, Software
Our Telco has sold us a plan with data and not BIS or BES as he states its running os 10 so does not require BIS or BES.


My head office in Europe host our email so for the set up.

Settings> accounts> add new account.

Type in email address and a server password> so far so good.

Type in device password > so far so good.

The Z'30 goes though its setup and creates a "work space" and states Activation complete.


Head office can see my phone of their sever But I have no emails.


Head office keep telling me and sending me screen shots of where after I set the device password I enter my email password. However I do not get this prompt. After the device password the setup completes and returns me back to the main screen. The only difference is I now have a work space.


Any help would be much appreciated.


Thank you








Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Set up z30

Sounds like the did not apply an email profile for your account, easy to miss when sending out an activation


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