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BlackBerry® Z30

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New Contributor
Posts: 5
Registered: ‎05-14-2014
My Device: Z30
My Carrier: Verizon

HOW DO I TURN UP THE VOLUME DURING A CALL?

I upgraded to the Z30 and I cannot find where I can turn up the volume during a call. I can barely hear the person I am talking too and its the same on speakerphone. All my other Blackberrys had a setting for in call volume and when on speaker it was always really loud and clear. Now I struggle to have a conversation. Help? 

 

Thanks!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

Pushing the UP volume button will increase the volume on a call. 

 

It's worth noting that while you might experience issues with the call volume, the Z30 incorporates the Paramax antenna which allows you to receive calls that many other cell phones would not be able to receive.

 

 

Cheers.  Smiley Happy


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New Contributor
Posts: 5
Registered: ‎05-14-2014
My Device: Z30
My Carrier: Verizon

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

[ Edited ]

I did that and it still is a struggle. Or I should say, it doesnt turn it up.  I am wondering if there is something wrong with my phone? So I am assuming there isnt a setttng for in call volume? 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

When in call, pressing the volume up, it should bring up the call volume as well, if you are not covering the proximity sensor.

Look at the screen, what is your call volume level?
Highlighted
New Contributor
Posts: 5
Registered: ‎05-14-2014
My Device: Z30
My Carrier: Verizon

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

It shows the level at maximum yet I can barely hear people. I am wondering if its my phone needs replacing?

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

Hi,

Thank you very much.

In this case, it seems like as you have mentioned, the maximum volume and you won't be able to raise it an further.

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

You could try going to the phone app and do a swipe down from the top bezel. It should give you the option to select on settings.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HOW DO I TURN UP THE VOLUME DURING A CALL?

In that setting, select call audio and try bass or treble boost. See if it helps.