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BlackBerry® Z30

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Contributor
Posts: 20
Registered: ‎02-12-2013
My Device: Z30
My Carrier: Vodafone

Headset issue after 3 months of owning phone

It seems to forever toggle back and forth between headphone and main speaker.

 

For example if I answer a call, it flicks between speaker and headphone, about every 3 to 5 seconds.

 

For example if I play a some music it flicks between speaker and headphone, about every 3 to 5 seconds.

 

If I use the volume control to increase or decrease (whilst is it in music player) the caption next to the volume setting will say "Media Volume" or "Headset Volume".  I don't even need to be playing music at the time, it just does it as I plug in the headphones.

 

It is like the headset detection hardware switch or software switch is flicking on and off of its own volition.

 

 

If I plug a standard set of headphones in, all is fine.  This being a 3 wire stereo headphones.

 

The BB10 standard headphones are 4 wire, I presume the extra wire is for the microphone/button, not sure why there isn't a volume control also in the design of the button.