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BlackBerry® Z30

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New Contributor
Posts: 2
Registered: ‎01-05-2014
My Device: Z30
My Carrier: Canada

Help!

My blackberry z30 original headphones is not working on the device and any blackberry device but it works on other devices , i tried to use another headphones and perfectly worked ! Please help Smiley Happy
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!

That's an issue I've had also with my BlackBerry OEM Headphones. I was planning to do some tests & troubleshooting this week.
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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Help!

As JSanders has advised to others, I suggest running through the diagnostics tests of BlackBerry Virtual Expert. It can be downloaded from BlackBerry World by searching for "BVE".


I hope that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Posts: 2
Registered: ‎01-05-2014
My Device: Z30
My Carrier: Canada

Re: Help!

The BlackBerry Virtual Expert did not help, when I plug the headphone I hear something like clicking sound.