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BlackBerry® Z30

New Contributor
Posts: 2
Registered: ‎01-05-2014
My Device: Z30
My Carrier: Canada


My blackberry z30 original headphones is not working on the device and any blackberry device but it works on other devices , i tried to use another headphones and perfectly worked ! Please help Smiley Happy
Posts: 96,054
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!

That's an issue I've had also with my BlackBerry OEM Headphones. I was planning to do some tests & troubleshooting this week.

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Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Help!

As JSanders has advised to others, I suggest running through the diagnostics tests of BlackBerry Virtual Expert. It can be downloaded from BlackBerry World by searching for "BVE".

I hope that helps you. Smiley Happy

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New Contributor
Posts: 2
Registered: ‎01-05-2014
My Device: Z30
My Carrier: Canada

Re: Help!

The BlackBerry Virtual Expert did not help, when I plug the headphone I hear something like clicking sound.