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BlackBerry® Z30

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New Contributor
Posts: 3
Registered: ‎01-04-2014
My Device: Z30
My Carrier: Rogers

Hiding Sent Messages

Why can I not always Hide Sent messages ? I go to three dots at bottom, Settings and Display and Actions. Then next to "Show Sent Messages" I say "off". But sent messages are there

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hiding Sent Messages

Reboot the device & see.


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New Contributor
Posts: 3
Registered: ‎01-04-2014
My Device: Z30
My Carrier: Rogers

Re: Hiding Sent Messages

No, unfortunately that does not work. Anyone got any other ideas ?
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hiding Sent Messages

I have a distinct recollection of that issue being part of some of the original BB10 versions, but I thought that the Z30 was provided with a more recent version, with that issue resolved. But, you'd have to tell us your OS level in order for us to make any guess about that.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎01-04-2014
My Device: Z30
My Carrier: Rogers

Re: Hiding Sent Messages

I am on software release 10.2.0.429
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hiding Sent Messages

Hmmm...I'm 99% certain that problem was fixed by that OS level. Hence, all I can think is that you try more drastic fixes. Be sure to start with a full backup.

 

  1. You can try a WIPE and see if it clears up.
  2. You can try an OS reload via LINK
  3. You can try moving beyond what LINK offers you via AutoLoader

Also be careful with restoring from backup...be sure to test out each time prior to actually conducting a restore. In some circumstances, the backup file actually contains some corruption, and that gets reintroduced via restore.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hiding Sent Messages

It is fixed with 429. Not sure why yours are not hiding.
You'll have an upgrade coming soon, hopefully.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code