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BlackBerry® Z30

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New Member
Posts: 1
Registered: ‎07-20-2014
My Device: Blackberry Z30
My Carrier: Rogers

Software update for Z30

I have downloaded the Blackberry Desktop software for my PC....wanted to backup my phone....when i try to back it up it says " This blackberry device is running the Blackberry 10OS. Blackberry Desktop Software doesn't support the Blackberry 10 OS" Asks me to visit www.blackberry.com/support...

 

When i do this it tells me that the page doesn't exist......what are my options i would like to backup my phone...is there another place that will allow me to do this?

Forums Veteran I
Posts: 1,816
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Software update for Z30

Hello Samantha471

 

Blackberry Desktop Software is to be used with BlackBerry OS Legacy (BBOS)

 

Blackberry Link is for BlackBerry 10 (Z10,Q10,Q5,Z30 and Z3)

 

More information

http://us.blackberry.com/software/desktop/blackberry-link.html

 

http://us.blackberry.com/support/apps/blackberry-link/overview.html

 

Regards...


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Contributor
Posts: 101
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: Software update for Z30