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BlackBerry® Z30

New Member
Posts: 1
Registered: ‎07-20-2014
My Device: Blackberry Z30
My Carrier: Rogers

Software update for Z30

I have downloaded the Blackberry Desktop software for my PC....wanted to backup my phone....when i try to back it up it says " This blackberry device is running the Blackberry 10OS. Blackberry Desktop Software doesn't support the Blackberry 10 OS" Asks me to visit www.blackberry.com/support...


When i do this it tells me that the page doesn't exist......what are my options i would like to backup my phone...is there another place that will allow me to do this?

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Software update for Z30

Hello Samantha471


Blackberry Desktop Software is to be used with BlackBerry OS Legacy (BBOS)


Blackberry Link is for BlackBerry 10 (Z10,Q10,Q5,Z30 and Z3)


More information






BBM Channels  PIN: C0007093A
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Posts: 101
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: Software update for Z30