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BlackBerry® Z30

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New Contributor
Posts: 4
Registered: ‎03-26-2012
My Device: Z30
My Carrier: Airtel

Unable to authenticate against network. Verify saved network security settings.

hi,

please i am getting this response (Unable to authenticate against network. Verify saved network security settings.) whenever i try to connect to my office wifi. please advise on what to do i use a Z30 and it is running on the latest software.

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to authenticate against network. Verify saved network security settings.

Hello,

Whatever you have saved for security authentication for this WiFi network is invalid...you should delete the WiFi configuration on your device and start over, but be sure you know the proper security settings to use.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎03-26-2012
My Device: Z30
My Carrier: Airtel

Re: Unable to authenticate against network. Verify saved network security settings.

hi,

i have done that but still not working.

thanks for your input

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to authenticate against network. Verify saved network security settings.

If you can successfully connect to other WiFi networks, then you will need to talk to the admins of the WiFi network that is not working for you...they may have some things you need to do in order to connect to their network.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎03-26-2012
My Device: Z30
My Carrier: Airtel

Re: Unable to authenticate against network. Verify saved network security settings.

yes i can connect to other wifi networks! i have contacted my office IT! thanks so much