10-23-2013 05:39 PM
I want to start with the positive and say how much I have enjoyed BB10 and my Z10. I was one of the first to get a Z10 in February and although there were some initial issues (as with any new product) I have been extremely happy with the advancements Blackberry has made. Keep up the great work!
I had the opportunity to move up to a Z30 and have come across a bit of a problem switching devices. V10.2.0.424 rolled out this morning for my Z10 which I promptly updated thinking that would be the best before I did the device switch with the Link software. Unfortunately my Z30 software is V10.2.0.210 and appears not to want to update past that version.
The problem is that I cannot perform the device switch as I receive a message that my old device has newer software than my new device. I am looking for any suggestions other than waiting for a newer software version to be available for my Z30. I have already started the switch process and do not want to quit.
I scanned the posts and did not see anything else related, my apologies if the question has already been asked.
10-29-2013 04:45 PM
I spoke with Telus support and they transferred me to Blackberry support. Apparently I need to wait until a newer software version is released for Z30 in order for the device switch to work. The explanation given was that although the Z10 and Z30 are both running V10.2, the Z30 has a different version number due to configuration and hardware differences. I was told that there would be an update within a week, here is hoping!
I can load my calendar and and contacts to the Z30 but I am missing many of the configuration settings I have come to love on the Z10. I would rather wait and perform the device switch then try to copy the Z10 settings manually.
A bit of strange situation no doubt.
11-02-2013 02:35 PM
some users was able to transfer the data from z10 to z30.
Maybe this can help you to solve the problem.
11-03-2013 01:37 AM
thanks but this is a newer issue than what those people were dealing with...
i have 10.2 on both my phones. my z10 has a newer version of 10.2 that is not available for the z30 and link wont let me transfer anything.
i got my contacts sorted out, its everything else im concerned about.
11-03-2013 08:50 PM
With the Blackberry phones, if the Blackberry ID accounts are different between teh phones, the data will not transfer accross. With Blackberry, you cannot have two phones on the same account.
For the "Reminder" files I copied and pasted the contents of each one in to an email and emailed them to myself. I then picked them up with the other phone. I then manually rebuilt the "Reminder" files. For the custom dictionaries I am taking my time and rebuilding them manually as I go.
With the email addresses, I found the latest Link software allows syncing both ways with MS Outlook. I am also using Hotmail sync for the contacts. These are not an issue. This is the same for the schedules.
For photos, music and etc., I have everything on SD cards. I copied the complete SD card to a new one of the same size. I am using 16 GB.
11-03-2013 09:11 PM
11-03-2013 10:21 PM
thanks for the help, but it's not a blackberry ID issue. its an OS issue. link wont transfer my z10 files because it has a new version of 10.2 and the z30 doesnt have that version yet.
i dont see why i have to do all this **bleep** after spending $700 on a brand new phone. this isnt the 1990s. but Blackberry seems to be stuck there...
i've been a blackberry user for over 10 years and have had about 15 phones. i can assure you that this is my last one.
*insert middle finger here*
11-04-2013 12:03 AM