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BlackBerry® Z30


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New Contributor
Posts: 5
Registered: ‎12-19-2013
My Device: Blackberry Z30
My Carrier: Rogers

Z30 Does not save contacts that are added

I just recently upgraded from a 9900 to a Z30 and am running the 10.2.0.429 OS. I have tried numorous times to add contacts by going into my contacts, hitting Add (at the bottom), filling out the necessary contact information and then hitting save at the top right hand corner. However, the phone does not seem to save any contacts I enter as when I go to search them, they are not there. The only contacts that are currently appearing in my contacts are my BBM contacts which migrated from my 9900.

 

Any assistance is greatly appreciated!

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z30 Does not save contacts that are added

Welcome to the forums, by any chance you be replicating data already in another contact?

If so the phone will automatically link them and place the link in that contact.


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z30 Does not save contacts that are added

The phone is trying to be smart but sometimes it overthinks things. Smiley Happy

 

If this is the case just go to the contact, click on links(x) and then click on unlink next to the one you want as a seperate contact.

 


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 5
Registered: ‎12-19-2013
My Device: Blackberry Z30
My Carrier: Rogers

Re: Z30 Does not save contacts that are added

hi guys,

 

Thanks for your assistance.

 

Unfortunately, I am not replicating data in another contact. I am trying to enter fresh contacts but after I hit save and go to search that contact, it doesn't exist.

 

 

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z30 Does not save contacts that are added

Just as a sanity check is the bottom left icon set to 'All'?

Also if you could just add a name in say 'abcdefg' with one number '12345' does that one dissappear as well?

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 5
Registered: ‎12-19-2013
My Device: Blackberry Z30
My Carrier: Rogers

Re: Z30 Does not save contacts that are added

Just checked my sanity, bottom right hand corner is set to All.

 

I put in a contact as "abcdef" and phone number as "12345" and after hitting save, i went to look for the contact and it wasnt there.

 

This seems  very bizarre...

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z30 Does not save contacts that are added

Okay, one last shot before I tap out and let someone else make some suggestions, hold down the power button for 10 seconds until the led goes red, restart the phone.
If that doesn't fix it then I'm stumped.

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 5
Registered: ‎12-19-2013
My Device: Blackberry Z30
My Carrier: Rogers

Re: Z30 Does not save contacts that are added

Unfortunately that has not worked either.

 

do you think its something where I will have to send my phone back?

New Contributor
Posts: 5
Registered: ‎12-19-2013
My Device: Blackberry Z30
My Carrier: Rogers

Re: Z30 Does not save contacts that are added

So I ended up wiping everything off my phone and starting from scratch. Now I am able to save contacts.

 

Problem solved!

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Z30 Does not save contacts that are added

Excellent.

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.