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BlackBerry® Z30

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New Contributor
Posts: 4
Registered: ‎06-19-2014
My Device: Z30
My Carrier: Zodafone UK

Z30 Unlocked Issue

Hi

 

I bought a vodafone locked Blackberry z30 from ebay.

 

I paid £20 to vodafone Uk for unlocking. I got an email from their NUC team with a 16 digit unlock code. Unfortunately it did not work after trying it like 8 times and when i called the customer support, the rep i spoke refused to acknowledge their mistake saying that the code they got was from blackberry and i need to contact blackberry.

 

Who can i talk to on here that can help me out.

 

Regards

Posts: 94,255
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z30 Unlocked Issue


momojomo wrote:

, the rep i spoke refused to acknowledge their mistake saying that the code they got was from blackberry and i need to contact blackberry.

 

Who can i talk to on here that can help me out.

 


Vodafone would need to escalate the issue to BlackBerry... no one here can do so. You need to communicate that Vodafone. This is only a user to user forum.

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New Contributor
Posts: 4
Registered: ‎06-19-2014
My Device: Z30
My Carrier: Zodafone UK

Re: Z30 Unlocked Issue

I did that already. 

 

I paid £20 to fill out an NUCRequest form, I was given an unlock code which turn out to be wrong.

 

I spoke to an advisor and she was adamant that the code was correct as it was issued from blackberry.

 

I'm confused

Posts: 94,255
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z30 Unlocked Issue

But, you haven't spoken with BlackBerry, right?

Vodafone has not escalated the issue to BlackBerry?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 4
Registered: ‎06-19-2014
My Device: Z30
My Carrier: Zodafone UK

Re: Z30 Unlocked Issue

No i haven't spoken to blackberry

Posts: 94,255
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z30 Unlocked Issue

[ Edited ]

Sounds like you need to do that, and Vodafone is your access to doing that.

 

You do not want to use all ten MEP code tried, it will lock the device to the original carrier.

 

You can ALSO pay ~$10 USD and get the code from a private vendor... if you get the same code, oh well.

But you might get the right code.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎06-19-2014
My Device: Z30
My Carrier: Zodafone UK

Re: Z30 Unlocked Issue

Ok. Will try and contact Vodafone once more.

 

It was annoying having to get passed around to almost 10 advisors for like 2 hours without resolving the issue

 

Regards

Posts: 94,255
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z30 Unlocked Issue

I am sure I would be doubly frustrated at that.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code