03-14-2014 03:34 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Z30 smartphone back to life: www.blackberry.com/btsc/KB34045
Let me know if you have any more questions.
VIA | ViciousFerret
03-15-2014 01:21 PM - edited 03-15-2014 01:27 PM
hi , thanks for your answaring i do it but still i have black screen and red light
but what i do it's happend :
it was turned off as I couldn't load the battery at work, which normally not a problem, so I got home ad put it for recharging and when it turn on after connecting to charger it stoped on 100% of loading os , so iturn offed it but only after all night recharging I couldn't turn it on.
but afther doing www.blackberry.com/btsc/KB34045 3 times still i have black screen and red light.