08-21-2014 02:37 PM
I saved my datas via BB Link to reset factory settings on it. After clicking on reset BB Link asked me to remove the phone from the computer. And the security wipe icon with a blue turning light in a black circle stuck from about 1 hour.
Just want to know if is that normal or not? and how many time it will take?
Solved! Go to Solution.
08-21-2014 03:27 PM
I haven't done a security wipe in ages so I don't even know what the icon looks like these days. I will say that a security wipe can take hours to complete if there's a lot of data on your phone.
You might be best to leave it overnight to see if it's ready to go in the morning (unless another member can confirm that the frozen icon is not a good thing and other steps should be taken).
I hope that helps you.
08-21-2014 03:52 PM
It's on now thanks god. But my tactil screen doesn't work and I can't pass the langage menu. I can't select any langage. Think that the screen is disconnected I need to open it but don't have the right tools .
08-21-2014 04:30 PM
08-22-2014 11:31 PM
Plug it into BlackBerry Link and select reload or update. And then leave it plugged in until it's finish
08-23-2014 08:15 PM
It's important that when you are in the wipe process do not take out the battery, it will damage the device OS.
Wen you are wiping the device it need to be connected to a power source.
Yes a wipe will take a very long time all depending on the data you have on the device OS.
A wipe will not affect you SIM or SD card.
Before doing a wipe if it 's posible to do a full back up.
How to backup and restore data on the BlackBerry 10 smartphone using BlackBerry Link
How to perform a Security Wipe on the BlackBerry 10 smartphone
Performing a Security Wipe on BlackBerry 10 takes longer than expected
01-14-2017 03:51 PM
I was trying to reset my Z30 and selected reset to factory setting on LINK. I was told to disconnect and 3 days later the screen is on and tells me it is 99% complete but it hasn't move in 24 hours. I have it connected to the charger as was concerned the battery would die but now I do not kno2w what to do...I am afraid..very afreaid...Please help