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BlackBerry® Z30

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New Contributor
Posts: 5
Registered: ‎08-06-2014
My Device: Z30
My Carrier: TIM

swiching devices - Blackberry ID - change password

I 'm swiching device from a Q10 to a Z30.

First, I got a compete backup of my Q10 on Blackberry link software on my desktop.

Then, I made the first configuring of the Z30. I was asked to identify as my Blackberry ID, and I did. But, having forgot my password, I asked to retrieve, I replyed to the security question, and I reguralry changed the password.

Finally, I connected my Z30 to blackberry link software on desktop to swithc the backup data on the new device.

But the transfer couldn't work for most of my data. The error message was that the old device and the new have different Blackberry ID.

In fact, I never changed my Blackberry ID, but only my password.

I tried also the switching procedure on blackberry link, keeping both the devices connected, but the answer was the same.

Please, note that actually I'm not able to operate with the old one, because the display has been broken and I can't see anything.

GRATEFUL FOR AN URGENT HELP! THANK YOU

Posts: 95,509
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: swiching devices - Blackberry ID - change password

In the Link Software, log out and log back in using the new and correct password.



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New Contributor
Posts: 5
Registered: ‎08-06-2014
My Device: Z30
My Carrier: TIM

Re: swiching devices - Blackberry ID - change password

Thank you very much for your suggestion.

I did it, but when switching again the system says that no data will be trasferred, because the Blackberry ID on the new device is not matching with the old device.

Posts: 95,509
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: swiching devices - Blackberry ID - change password

do you still have the Q10?

 

You should be able to use the SWITCH DEVICES on Link.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎08-06-2014
My Device: Z30
My Carrier: TIM

Re: swiching devices - Blackberry ID - change password

That's what I did. I connected both the devices and I used the swich function.

Posts: 95,509
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: swiching devices - Blackberry ID - change password

You need to both device and Link on the SAME BBID and password. and start all over again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎08-06-2014
My Device: Z30
My Carrier: TIM

Re: swiching devices - Blackberry ID - change password

I'm note sure to get it exactly, but, if you mean that I have to log in IN THE PHONE BEFORE CONNECTING IT, I can't do it because the display it's broken. I can connect it, I can back up it, but I cannot use it alone.
Posts: 95,509
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: swiching devices - Blackberry ID - change password

Can't you login to the new device and LINK with the old device's BBID and password?

What am I missing here?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎08-06-2014
My Device: Z30
My Carrier: TIM

Re: swiching devices - Blackberry ID - change password

the old device BBID was the same, my email address. I only changed the password while configuring the new device, because I forgot it.
I guess if I knew the old password I could re-change it and restore everything, but unfortunately I dont'