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BlackBerry® Z30

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Contributor
Posts: 19
Registered: ‎02-27-2014
My Device: z30
My Carrier: verizon

volume control buttons

Why is it that the volume control buttons on my blackberry don't work at various times (most of the time!).  Like if I'm listening to something with earphones in, and want to turn up the volume, they don't work at all.  Or if Im on a call and want to turn up/down the volume, either speakerphone or not, they don't work.  Instead I have to go through all the pains of swiping and opening up the settings and changing the volume there.  What a pain!!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: volume control buttons

Try resetting your phone to see if that works. Push and hold both volume buttons simultaneously for 20 seconds. Don't let go until you see the BlackBerry logo despite what appears on the screen before that. Once your phone has rebooted, try your  volume buttons again.

 

 

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Contributor
Posts: 19
Registered: ‎02-27-2014
My Device: z30
My Carrier: verizon

Re: volume control buttons

Yep, that works.  However, i've done this before by shutting down and then it works for a while, but then stops again.  So strange!

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: volume control buttons

[ Edited ]

I have seen this issue posted a few times

 

Can you let us know what OS you are on please

 




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New Member
Posts: 1
Registered: ‎03-29-2014
My Device: z30
My Carrier: bell

Re: volume control buttons

I see the same issue with a new Z30.  Upon reboot or reset, volume control works.  wait a few minutes and the side buttons no longer function.

 

Regular Contributor
Posts: 62
Registered: ‎11-15-2012
My Device: Blackberry Z30, Q10, Bold 9900, 64GB Playbook
My Carrier: Telus

Re: volume control buttons

Issues with up and down sometimes they dont work or i have to hold them for it to work