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Community Corner

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Support Community Guidelines

[ Edited ]



BlackBerry provides these BlackBerry Support Community as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to our products and services. This community is here for the enjoyment and benefit of all members and is accessible to the general public. Like any public community, there are basic guidelines and rules that everyone is expected to follow to maximize everyone's enjoyment of the community.  Please review the below guidelines as well as the Terms and Conditions of Use which govern the use of the BlackBerry Support Community.


Please note: Moderators may take any action they deem necessary in their own judgment to support the Usage Guidelines and the Legal Terms & Conditions of Use, and, in addition, any material that can detract from the experience of other users or the purpose of the BlackBerry Support Community. These actions may include any combination of editing or deleting messages and topics, Banning of individual users from the BlackBerry Support Community.


  • Community assistance. If you are new to the community and are unsure about anything, just ask! The Moderators, Administrators, BlackBerry Technical Advisors and other participants are always happy to help members of the community. Moderators are identified by title and the  icon, Administrators are identified by title and the  icon. Our BlackBerry Technical Advisors are identified by title and the  icon. Additional community help and frequently asked questions are available via the Getting Started link.


  • Productive Discussions and Posts.  The BlackBerry Support Community is designed to provide a place for BlackBerry customers to help other BlackBerry customers. For obtaining assistance directly from Research In Motion, please visit our Online Support site. 


  • Relevant Discussions and Posts.  For everyone's benefit please stay on topic. This community is provided for the specific purpose of making it possible for the BlackBerry customers to help each other in using BlackBerry products and services. Please refrain from discussing personal matters, abusing any company or product, or, in general, from posting in a manner unrelated to the direct resolution of issues expected in the support of BlackBerry products and services on specified support boards. Please use the designated area for these ‘off-topic’ discussions – Community Home.


  • Be Courteous to other BlackBerry Support Community Forum Members.  Please refrain from posting anything unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to third parties. Personal attacks and/or harassment are not acceptable through any of the community features including the boards or through private messaging. Together we can make the BlackBerry Support Community an enjoyable place where we can connect about all things BlackBerry.


  • No spam.  Please do not post any content that would constitute or could be construed to be advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.


  • Likes Abuse.  Please do not abuse the 'Likes' on the community. 'Likes' abuse are (but not limited to) Giving excessive Likes to a specific user (friend or colleague), creating a duplicate or second account to bolster yourself or primary account. Likes abuse can result in a temporary ban/lockout to a permanent ban for repeat offenses.


  • Multiple User Accounts. It is not permitted within the community to have multiple user accounts for the purpose of trolling, commenting on your own posts and otherwise 'teaming up' for the purpose of detracting from other users and/or the support being provided within the community.


  • Avoid Illegal actions.  It is unacceptable to post any material (i) that would or may infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contain computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.


  • Be careful.  The BlackBerry Support Community is about working together and sharing ideas; however please use common sense when it comes to the security of your personal information and to following suggestions or ideas of the community members.  At no time should you provide any personal information to any other community member.  Other BlackBerry customers will be happy to help out within the community, but remember that their advice is not endorsed by Research In Motion Limited so please be aware that you are responsible for deciding whether or not to act on information that you receive through the community. If the advice given by another community member seems inaccurate or potentially harmful please do not act on or use the information.


  • BlackBerry Technical Advisors.  BlackBerry Technical Advisors will periodically monitor the BlackBerry Support Community to assist the community with technical expertise regarding the BlackBerry Products and Services.  Our BlackBerry Technical Advisors are identified by title and the  icon.  Please note that Research In Motion cannot guarantee that all issues and concerns can or will be addressed by our BlackBerry Technical Advisors.  


  • BlackBerryStaff.  BlackBerry staff are prohibited from participating in the BlackBerry Support Community unless they have been specifically assigned to monitor the BlackBerry Support Community.  These staff members will be identifiable by the original.png icon.


  • Avatars and Signatures. An initial selection of Avatars is made immediately available; however as you participate in the community you may receive the ability to use an externally hosted Avatar.  Avatars that are externally hosted must be no greater than 50 x 50 pixels and may not include animations.  Signatures and Avatars that do not meet size requirements and/or that are deemed inappropriate based on content can and will be removed by the BlackBerry Support Community Moderators. Any offences may lead to individual disabling of these features and/or banning of the individual user from the BlackBerry Support Community.


  • Signatures - All BlackBerry Support Community members have the ability to use a personalized signature.  Please note that the size limit for a personalized signature is height 100 pixels width 500 pixels  Signatures are not to be used for solicitation. This includes links to non-social websites. Users can use links to their personal social pages ie: Facebook, Twitter etc. All other links will be deemed as solicitation and as such, the user will be asked to remove the link.


  • BlackBerry retains the right to alter content and limit access to the community.  BlackBerry will remove or alter any content that does not comply with the Terms of Use for the BlackBerry Support Community; this may also lead to limiting a user's access to the community.

Note: Links to sites that are relevant to the original posters question, and as such are helpful to the user, will be permitted to stay.

Got a question about a BlackBerry Product or Service?

If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF