07-08-2013 07:23 AM
I have a new mobile provider and a new SIM card for my blackberry ( I didn't change phones). I can' t remember my ID password and don't know the answer to my secret question anymore.
Can someone help me please?
07-08-2013 07:48 AM
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code