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Contributor
Posts: 12
Registered: ‎07-22-2011
My Device: PlayBook with Torch 9810 - Love the Torch !!!
My Carrier: Rogers

$20+ dollar movie purchased but BBW says "The license for ... has expired. You will need to purchase this content again.

Last week I purchased and my credit card was charged for "Lee Daniels' The Butler".  With tax, this was a $23.72 purchase.  The download started but then stopped at 1 or 2 meg (out of almost 2 gig).  The error give is "The license for Lee Daniels' The Butler has expired.  You will need to purchase this content again." 

 

My credit card has been charged & I just want the movie.  I have tried refreshing BBW but that did not work.  What else could I do to make this work.

 

Best regards,

Paul

New Member
Posts: 1
Registered: ‎01-23-2014
My Device: Z30
My Carrier: Rogers

Re: $20+ dollar movie purchased but BBW says "The license for ... has expired. You will need to purchase this content again.

I have the same issue with The Butler, Escape, and the Last of the Mohican. I've called BlackBerry on this and they say it's a carrier issue. How is that possible? I didn't know Rogers controlled the product purchased in BlackBerry World. What needs to be done before we get some straight answers? File fraud charges???

Rick