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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: BlackBerry Z10 (STL-102)
My Carrier: Telenor / Serbia

Re: App world not opening on z10

I have the same problem - I can’t access blackberry world on BB10 (STL - 102).
Also the offered solution to open bb world app throw music or game app also doesn't work, actually, I don't have that option inside this app's.
I am waiting almost two weeks with hope that RIM will finally find solution but still nothing!
Can somebody please help?
Thanks in advance.
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App world not opening on z10

This specific issue only occured over two days last week, not two weeks.

If you've had the issue for two weeks, you have a different issue altogether.

 

On your Z10, at the top of the homescreen, do you see the small BlackBerry logo?

looks like this:

blackberry_logo.jpg



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New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: BlackBerry Z10 (STL-102)
My Carrier: Telenor / Serbia

Re: App world not opening on z10

Hi,

 

Thanks for reply.

I've checked and as I can remember, this problem started at 16.April  and didn't change yet, so it's not two, it's one week. But I am checking it every day for a few times and this bb world app just doesn't open, not even once since that day.

 

Yes I can see the bb logo on the top of the homescreen.

 

Is there anything we can do, please?

 

Thanks.

 

 

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App world not opening on z10

Did you follow the suggestions posted in this Message 83 ?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: BlackBerry Z10 (STL-102)
My Carrier: Telenor / Serbia

Re: App world not opening on z10

It works!!! Thank you very much!

Regards

New Member
Posts: 2
Registered: ‎04-22-2013
My Device: Z10
My Carrier: AT&T

Re: App world not opening on z10

So, I have this Z10 for about two weeks, but BlackBerry App World only work about a week or so. Is the an update of when it is going to be fixed? This is kind or shame on such great device and its main app is not responding properly.

Please advise.

Thanks
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App world not opening on z10


SandovalLaw82 wrote:
So, I have this Z10 for about two weeks, but BlackBerry App World only work about a week or so. Is the an update of when it is going to be fixed? This is kind or shame on such great device and its main app is not responding properly.

Please advise.

Thanks

The solution has been posted in this thread several times.

 

  • On your Z10, go to your Music or Games icon.
  • Tap the lower right three dots overflow icon and touch BlackBerry World.
  • Now, BlackBerryWorld should start for you.

BlackBerry stated this issue was resolved yesterday, but there could be residual users still seeing issues. The process above should resolve it for you.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎04-23-2013
My Device: BlackBerry z10
My Carrier: EE

Re: App world not opening on z10

I'm having the same problem, constant spinning circle.
Help?Smiley Sad
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App world not opening on z10


tasha-beaumont wrote:
I'm having the same problem, constant spinning circle.
Help?Smiley Sad

See the instructons posted just above your post Smiley Wink



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎04-22-2013
My Device: Z10
My Carrier: AT&T

Re: App world not opening on z10

JSanders - Thank you very much for (1) your help and (2) your patience.

In love again with my BlackBerry as it is working properly. I will be sure to read previous message before I post any trouble or hesitation with my device.

Best,
SL