This is the user-to-user section of this site, and also the BB10 section. Hence, with your 9700 (as per your profile) as well as the rest of your request (which I honestly cannot understand), you perhaps may be posting in the wrong area?
Please peruse the various sections of this site to see if perhaps one of them is more appropriate to your inquiry. If you cannot determine, then please expand on what your question is so that we can perhaps help guide you to the proper location...from the words you've used, I cannot understand.
Occam's Razor nearly always applies when troubleshooting technology issues!
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