07-30-2013 01:00 PM
After (re)installing BBTravel (several times), I still can't set up e-mail scanning. After agreeing to the legal agreement I see the [Login] and [Register] buttons for a split second before that screen is involuntarily pushed aside and I'm presented with a "Enable Trip Scanning" dialog box with [Disable] and [Enable] buttons. I click [Enable] and [Login] and [Register] reappear for a split second before again being pushed aside and told I don't have that feature enabled. In other words, I'm never given a chance to set up the very thing I'm told to set up. Under Settings for BBTravel (V18.104.22.168) it shows my work e-mail address but I can't edit or delete that field; ditto the first and last name fields (which are empty). The app has been granted access to everything under Setup - Application Permissions.
I had all this stuff working just fine under BB7, so it's not like this app is new to me. (Yes I know it's a complete rewrite of the old one and not a simple port.)
07-30-2013 02:46 PM - edited 07-30-2013 04:49 PM
From what I can see when I delete (yes, delete and not just uninstall) BBTravel, it's not cleaning up everything. Thus, when I reinstall it there are some settings left over that it uses rather than taking me through all the initial setup stuff.
07-30-2013 04:16 PM
Note that I do not have the option to do Settings > Manage My Emails as per this Knowledge Base article. When I pull down the menu from the top and tap on the Setting gear I'm shown a few user settings I can change such as what units to use for temperature, but I can't add/modify/delete the e-mail field or the First Name and Last Name fields.
Trip Scan is a feature that will scan the associated emails that are registered with BlackBerry Travel for any existing trip itineraries. If itineraries are found, they will be added to BlackBerry Travel.
To enable Trip Scan, the following must be performed: