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Reply
New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: bb z10
My Carrier: t-mobile

BB Z10

every time that i try to buy an app on my BB Z10 i got this message

there were problems completing this purchase please try again later (error id:0)

what can i do?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB Z10

which app?
can you write down the exact error message please? Every word counts.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: bb z10
My Carrier: t-mobile

Re: BB Z10

There were problems completing this purchase. Please try again (Error Id: 0).

 

 

in any pay app i got this message

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB Z10

Hello lalomundi,

 

please read this article from the public knowledge base:

 

KB33725 "There were problems completing this purchase Error ID: 0" is displayed when attempting to purchase an application using the carrier billing payment method in BlackBerry World on the BlackBerry 10 smartphone




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: bb z10
My Carrier: t-mobile

Re: BB Z10

Why i can't buy app using my phone bill?

 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB Z10

because your carrier doesn't want you to.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
New Contributor
Posts: 4
Registered: ‎04-22-2013
My Device: bb z10
My Carrier: t-mobile

Re: BB Z10

I had an android before I switch to BBZ10, same carrier, same contract, same phone number and never had a problem buying app on my phone bill.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB Z10

look, lalomundi,

 

I am not here to argue with you. BlackBerry provides each carrier the ability to enable their subscribers to pay using carrier billing. For some reason that I believe are on the carrier side, most carriers have refused this feature. Please read more in this article from the public knowledge base.

 

KB25147 Requirements to use billing through a wireless service provider when purchasing applications from BlackBerry App World




The search box on top-right of this page is your true friend, and the public Knowledge Base too: