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New Contributor
Posts: 6
Registered: ‎05-09-2013
My Device: 8520 Curve
My Carrier: Cell C


I have never had a problem with my BBM but a few days ago a problem accurred. I cannot send msgs to my boyfriend, I have never had this problem before, all of a sudden he stopped receiving my messages, however I receive his messages. I have tried everything from redownloading BBM, rebooting my phone as well as deleteing and reinviting him several times. What is going on someone please help, he is leaving for the UK and it is vital that I get this problem resolved!!!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR



I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.

Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


and ask your boyfriend to do the same on his side.

Please tell us if it works for you.

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