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Contributor
Posts: 18
Registered: ‎10-21-2010
My Device: 9700
My Carrier: T-Mobile

BBM Voice icon not showing on other devices

Hello all,

I have a BlackBerry Z10. I can use BBM voice to video call my friends that have a z10 no problem. When they try to call me my BBM voice icon is not showing on their z10's... I have verified all settings are correct. I have also filed a ticket with BlackBerry and have yet to get an answer. My Z10 is unbranded Z10STL100-3/10.0.10.822 on T-Mobile. Any help would be awesome.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM Voice icon not showing on other devices

can that friend initiate a BBM Voice with someone else ?

do you have a firewall on your installation? Can you try somewhere else (in a place with a WiFi Hotspot) ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 18
Registered: ‎10-21-2010
My Device: 9700
My Carrier: T-Mobile

Re: BBM Voice icon not showing on other devices

Yes they can. No firewall...
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM Voice icon not showing on other devices

can you try somewhere else?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 18
Registered: ‎10-21-2010
My Device: 9700
My Carrier: T-Mobile

Re: BBM Voice icon not showing on other devices

I have had the z10 for a while now and have tried everywhere. I also am a BlackBerry Guru, check out NerdBerry.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM Voice icon not showing on other devices

ok. Please keep us updated when the escalation person at BlackBerry contacts you.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 18
Registered: ‎10-21-2010
My Device: 9700
My Carrier: T-Mobile

Re: BBM Voice icon not showing on other devices

That was almost a week ago...
Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: BBM Voice icon not showing on other devices

Are you facing this issue only on 3G/4G or on both - Wifi and cellular

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Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
Contributor
Posts: 18
Registered: ‎10-21-2010
My Device: 9700
My Carrier: T-Mobile

Re: BBM Voice icon not showing on other devices

This happens on Wifi and Cellular.
Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: BBM Voice icon not showing on other devices

Can your friends find you online on their Contacts list using the BBM Video filter and initiate a Playbok Video Call from there??

Have you tried calling on your Z10 from your playbook by adding a Video contact using the pin of your Z10?

---------------------------------------------------------------------------------------------------------
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.