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Visitor
Posts: 1
Registered: ‎02-01-2013
My Device: z10
My Carrier: o2

BBM between z10 devices not working...?

A friend and I just got the z10 phone today and so far none of the bbm messages between us have been delivered.

 

It works fine to others contacts no on z10.

 

Anyone had/having this problem please?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM between z10 devices not working...?

Hey lekpa_sparkles,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you receive a red X or a clock icon when sending BBM messages?  Are you connected to a Wi-Fi network as well?

 

I look forward to your reply.

 

Cheers.

 

 


-ViciousFerret


 


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Trusted Contributor
Posts: 185
Registered: ‎07-31-2008
My Device: RIM Z10
My Carrier: PLUS (Poland)

Re: BBM between z10 devices not working...?

VictoriusFerret you try to say that BBM on Z10 works only over wifi? I think that must work either wifi and cellural.
This not make mistakes, who does nothing.
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Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM between z10 devices not working...?

Hey Tweedle,

 

Thanks for the question.

 

BBM works over Mobile Network and Wi-Fi.  I am just investigating lekpa_sparkles issue more in depth to see if the BlackBerry smartphone is only connected to the Mobile Network or Wi-Fi.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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Contributor
Posts: 13
Registered: ‎02-09-2013
My Device: z10
My Carrier: Zain KSA

Re: BBM between z10 devices not working...?

I can only get my BBM to work in WIFI... when I disconnect WiFi BBM stops and i lose the BB icon...What must be done?  is this a carrier issue? my apn works fine as does my internet, emails etc...

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM between z10 devices not working...?

Hey Hisham2k,

 

Welcome to the BlackBerry Support Community Forums.

 

Can you send me a private message with your PIN number so I can investigate this issue? 

 

Thanks.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


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Contributor
Posts: 13
Registered: ‎02-09-2013
My Device: z10
My Carrier: Zain KSA

Re: BBM between z10 devices not working...?

Hi ViciusFerret,

I had the carrier turn off my BIS and 24 hrs later it started working:-)

Thanks,

Hisham

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM between z10 devices not working...?

Thanks for the reply hisham2k.

 

That's great to hear.  Let me know if you have any more questions.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


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New Contributor
Posts: 3
Registered: ‎02-13-2013
My Device: Z10
My Carrier: Mobily KSA

Re: BBM between z10 devices not working...?

Hi
I face the same problem can you help?

I can only get my BBM to work in WIFI... when I disconnect WiFi BBM stops and i lose the BB icon...What must be done? is this a carrier issue? my apn works fine as does my internet, emails etc...

I will send you my pin
Contributor
Posts: 13
Registered: ‎02-09-2013
My Device: z10
My Carrier: Zain KSA

Re: BBM between z10 devices not working...?

Do you have BIS plan with your Mobily?