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03-05-2013 05:01 AM
I'm facing quite similar problem, everythings works fine with Wi-Fi, plus the blackberry logo appears alongside the signal bar which from I read through help page that means the internet service, blackberry messenger service, email etc are working, but without Wi-Fi it just disconected right away, no blackberry logo alongside the signal bar, althought the signal shows 3g with full bar, i can't seem to access internet nor bbm.
I try contacting my provider they said I already got the right package for full internet service and bbm. All they can suggest is to go to the "Host Routing Table". From what I read, BB Z10 doesn't need any registration and bbm will just works with internet service not BIS anymore right?
The other thing is when I switch the sim back to my previous blackberry bold 9700, it notified right away through mail that the handheld has been registered with the wireless network and the internet + bbm works right away.
Is there something wrong with my Z10 settings?
You need to cancel your BIS service. The fact that the 9700 works with the same sim card means that your BB/BIS plan is still working. Once you cancel it, you should find that BBM works... Could take up to a day...
03-07-2013 02:15 PM - edited 03-07-2013 02:21 PM
My Z10 can't get email or BBM messages unless I turn off my wifi as directed by Rogers tech support. I am really not happy since I could have wifi on with my Torch 9810 and not have any issues. One of their tech support people even told me that only Z10 Blackberrys could communicate with each other. lol. I have called them 5 times in the last 5 days and the only thing they do is make me remove the battery, they send a reset signal and then I have to have the wifi off. I want to be able to receive messages while the wifi is on.
Oh, and I might add that my friend has the same phone only he is with Bell and does not have my problem with his Z10 and we live in the same house and use the same wireless router connection. I am pulling my hair out with Rogers service.