Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications

New Member
Posts: 2
Registered: ‎02-24-2013
My Device: Z10
My Carrier: T mobile

BBM on Z10


I just moved to a Z10. My company IT staff started BBM 'as new' and did not bother to wait until I do it and import my contacts. I lost all my BBM contacts now. Any idea how can 're log in' and import my BBM contacts.


Many thanks in advance


best regards

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM on Z10

Hey meesh316,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


On the BlackBerry Z10 it will bring over any BBM contacts attached to your BlackBerry ID.  If you still have your previous BlackBerry smartphone, you can attempt to migrate the data over.  Follow the steps in this KB article: www.blackberry.com/btsc/KB33322


If you do not have the previous BlackBerry smartphone, then you will need to manually add each contact via email or PIN number.


Let me know if you have any more questions.







Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Member
Posts: 2
Registered: ‎02-24-2013
My Device: Z10
My Carrier: T mobile

Re: BBM on Z10

Thank you for help. I will follow the instructions

best regards
New Contributor
Posts: 3
Registered: ‎06-17-2012
My Device: 9300
My Carrier: Airtel

Re: BBM on Z10

Dear BB Team,
I already tried doing exactly with LINK I've 3 Problems.
1. All my BBM contact and group are lost.
2. While synchronize i have double entry for each Phone book contact.
3. I lost all my Dictionary and Word Substitute.
Rajneesh Bansal