02-24-2013 09:15 AM
I just moved to a Z10. My company IT staff started BBM 'as new' and did not bother to wait until I do it and import my contacts. I lost all my BBM contacts now. Any idea how can 're log in' and import my BBM contacts.
Many thanks in advance
02-24-2013 11:11 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
On the BlackBerry Z10 it will bring over any BBM contacts attached to your BlackBerry ID. If you still have your previous BlackBerry smartphone, you can attempt to migrate the data over. Follow the steps in this KB article: www.blackberry.com/btsc/KB33322
If you do not have the previous BlackBerry smartphone, then you will need to manually add each contact via email or PIN number.
Let me know if you have any more questions.
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04-10-2013 03:11 PM