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New Contributor
Posts: 3
Registered: ‎05-22-2013
My Device: Z10
My Carrier: MTS RUSSIA

BBM stopped working properly after the 10.1 update

After updatingthe OS my BBM doesnt appear in the HUB... Works onlywithout a SIM

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM stopped working properly after the 10.1 update

Hey yargamelifaro,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When you send a BBM message, do you receive a clock icon, checkmark or red X?  Also do your other applications work through the mobile network?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎05-22-2013
My Device: Z10
My Carrier: MTS RUSSIA

Re: BBM stopped working properly after the 10.1 update

I can send and recieve messages, but the don't appear in the hub and I don;t get any notifications; neither sound nor visual notifications that I have new messages in my BB.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM stopped working properly after the 10.1 update

Hey yargamelifaro,

 

Thanks for the reply.

 

Do you get any notifications for your email accounts of other applications?  If you remove the battery and place it back in, do the notifications resume?

 

Also try resetting BlackBerry Hub, by swiping diagonally from the top right corner a f ew times.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎05-22-2013
My Device: Z10
My Carrier: MTS RUSSIA

Re: BBM stopped working properly after the 10.1 update

Yes I get notifications from emails, facebook, twitter, linkedIn, and everything except BBM... And there is no BBM in my HUB settings menu. 

 

I have tried reseting the HUB. If I take out a SIM it helps and BBM appears again, if I insert a SIM card back it disappears as soon as I open my HUB. 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM stopped working properly after the 10.1 update

Thanks for the reply yargamelifaro.

 

Can you send me a private message with your PIN number so I can investigate further?

 

Thank you.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!