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New Member
Posts: 1
Registered: ‎11-04-2013
My Device: blackberry q5
My Carrier: T-Mobile

Bbm stuck on 'restoring your bbm information'

Hello, so today my phone was working absolutely fine, but it went flat, so I'd been out a few hours and got home at 10pm and when my phone turned on, I started bbm up and it said 'opening bbm' then 'restoring your bbm information, it's now 3 AM!!!!! I've tried restarting, and I'm connected to wifi and have data services switched on! Please help! I also updated to OS or whatever but still no different apart from other features lol
Visitor
Posts: 1
Registered: ‎09-22-2013
My Device: 9860
My Carrier: Indosat

Re: Bbm stuck on 'restoring your bbm information'

Hi

Have you wipe your phone? I did it when I have this problem and solved.
New Contributor
Posts: 6
Registered: ‎11-20-2013
My Device: z10
My Carrier: Koodo

Re: Bbm stuck on 'restoring your bbm information'

I am also stuck and yes I did whipe my phone and still won't work

Forums Veteran I
Posts: 2,000
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Bbm stuck on 'restoring your bbm information'

Hi

 

Please read this useful articles. You may find some tricks to solve it.

 

http://supportforums.blackberry.com/t5/BBM-for-BlackBerry/Useful-help-links-for-BBM-on-BlackBerry/td...

 

Regards.


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