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New Member
Posts: 1
Registered: ‎07-20-2014
My Device: BlackBerry Bold 9900
My Carrier: the worst
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BlackBerry-Support needed -- how to contact them?

Hi there,


I recently forgot my password for the BB AppWorld and additionally don't know the answer to my security question any more. I tried everything but don't succeed.


How can I get in contact with BlackBerry to get my account unlocked and a new password? There is no link or comment on the BlackBerry-Help-Pages to find.


I have to get it back because of some applications' serial keys which are stored only there...


Thanks in advance!



Hall of Famer III
Posts: 57,837
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry-Support needed -- how to contact them?

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

In addition, please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed in seeking formal support:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 188
Registered: ‎07-19-2012
My Device: Z10 Limited Edition and Dev Alpha C
My Carrier: Movistar-Venezuela

Re: BlackBerry-Support needed -- how to contact them?

the system is very tight as it is best with the security question, do not know if there is an extra method. I left a while id I had a 8520 because I forgot all my well you can try as explained sdgardne partner and get lucky

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