02-18-2013 11:22 PM
I have been having problems downloading from BlackBerry World.
On Friday, when I clicked the UPGRADE button, it would generate an error "An error has occurred processing your request." It would also do this when attempting to download new apps. Sometimes the DOWNLOAD or UPGRADE buttons wouldn't show and when I went to the Downloads screen, there were no apps listed. The problem existed via both WiFi and the Mobile Network (Bell Mobility).
Today, I shut down and pulled the battery and then I found a few downloads in the downloads screen, but they didn't have app names, and just said Download Pending for every one and never progressed. Cancelling the downloads and trying to download/upgrade any new items would just give the "download starting" message, the "Download" button would grey out and could not be used again, but if you go to Downloads, there's nothing there (having cancelled the previous items). Went to an item that I previously tried to download and clicked the Download button and it reports "You are already downloading this item", but again, swiping down shows "0 Downloads" active.
Just restarted the device (using the Restart button) and now all free apps do not have download or upgrade buttons, while paid apps have a green button with their price. Shut down, pulled battery, restarted, still no buttons for free apps. 3 "downloads pending" from previous attempts.
My world isn't working at all. When I go to display "My apps and games" I get the spinning blue circle and it never loads. Updating apps is not possible right now either. I would like to just delete blackberry world and reinstall but I don't know how.
BlackBerry World 220.127.116.11
BlackBerry Z10, Model STL100-3
OS Version 10.0.9.2372, Build 415323
Any help is greatly appreciated, thank you.
02-19-2013 06:49 PM
I have the same issue, got my new z10 went into the blackberry world tries to download app and it says an error have occured processing your request but did not indicate what was the issue. need help on this. thank you.
02-20-2013 09:45 AM
02-20-2013 11:22 AM
Welcome to the BlackBerry® Support Community Forums.
When you have this issue what type of network coverage do you have? Can you I have you Open BlackBerry World> Swipe down from the Top> Select Settings> Select Network and Data Limits> Is Use Wi-Fi only selected?
02-20-2013 02:07 PM
02-20-2013 05:36 PM
Hi Hatchback, thanks for the reply.
Use Wi-Fi Only: OFF
I have also tried this both while connected to Wi-Fi and when not connected.
Currently, my status is: no Upgrade or Download button on free apps, two active downloads from yesterday with status "Download Pending" - no app image, no name, no progress. If I reboot the device, I'll probably get those buttons back.
02-20-2013 08:26 PM
Thought I'd test the reboots again. Turning off and back on didn't change anything, so I tried pulling the battery again. This time, it worked! When I went back to downloads, I had two items downloading, including a new download of The Globe and Mail, which seemed to stop at 100% progress on the install step. I then checked My World and did UPGRADE ALL and it quickly upgraded about a dozen apps. I also went and downloaded a new app and it showed the progress on the app page, which wasn't happening before, and installed fine.
The only remaining issue is that the Globe and Mail app appears to have installed successfully (I can launch it), but it still shows as installing. There doesn't seem to be a method of clearing this item.
I hope that an issue was found and resolved and that others experiencing this issue will be able to have the same success by shutting down, pulling the battery and restarting.
02-22-2013 08:20 AM