02-22-2013 05:21 PM
I downloaded this app this week and was charged 5 times for the app. Could not get an activation code. I contacted the support for the app and they gave me an activation code but said that I had to deal with Blackberry Apps to get a refund.
Blackberry apps is impossible to deal wtih. They do not respond to my emails. There is no phone number to call. The Blackberry refunds setup does not work - everytime I try it I get this message:
"An unknown error occured processing your refund reqest. Please try again later."
Any suggestions. I guess I am going to have to copy all my emails and send them by Canada Post to Thosten Heins to get a response.
Come on Blackberry - you have to do better than that. Other than this my Z10 is working great.
02-22-2013 05:35 PM
03-09-2013 05:42 AM
Send an e-mail to email@example.com. Include your purchase receipt if possible, or otherwise the app name and your BBID. They should be able to sort it out for you.