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mic
New Contributor
Posts: 9
Registered: ‎09-30-2008
My Device: Bold 9700
My Carrier: Tim (italy)

Blackberry Maps doesn't work at all

HI, Blackberry Maps doesn't work. It doesn't Find my location. trying to get BB Maps to work on my Q10-nothing seems to work. On the BB Maps, when I enter the 2 locations for directions, I get the following message: "The beginning of your route is too far away from a road. Proceed to nearest road and try again. (3003)." The first time I got this I was ON a road, pulled over, trying to get directions. It has never worked. I do get the blue dot telling me where I am, so I think the GPS function is working. Someone could help me?
Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Maps doesn't work at all

Hello,

Something sounds quite wrong...if you have already done the obvious things (reboot, updated OS, updated app, etc.), then I'd recommend you seek formal support. That is available by contacting your mobile service provider, your original place of purchase, or an authorized service center -- it varies by region and issue. Since it's a BB-developed app, you need this formal support, and only they have the power to escalate your case up to BlackBerry for their attention.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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