05-03-2014 05:05 PM
05-03-2014 07:36 PM
Hi and Welcome to the Community!
Both of those are tied to your BBID, which is the account you need to deal with. Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. If not, please provide details...as in, exactly the steps you attempt, and exactly the result of each step, including the exact and complete content of any error messages that present.
Cheers, and Good Luck!
05-11-2014 12:18 PM
05-11-2014 01:21 PM
Thank you for the clarifications.
FYI -- there is no prompted log in or log out of BBID...it is an "always on" sort of thing, deeply tied into the device to enable various services, including BBWorld and BBM.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you likely should contact your mobile service provider for formal support. For BBM, from what you describe it is over their network that things do not function. For BBWorld, nothing functions. If these steps do not work to resolve it, then you will need formal support, possibly from BB themselves -- the only way to obtain that is via escalation from your carrier.
One last thought...when you talk to your carrier, ask them to dig deeply and ensure that there is no BIS account tied to your BB10 device. BB10 does not use BIS, and there are reports that on some carriers even having a BIS account with your carrier will actually block functionality on a BB10 device.
05-29-2014 06:01 AM
05-29-2014 11:16 AM