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Contributor
Posts: 29
Registered: ‎03-24-2013
My Device: blackberry z10
My Carrier: Mobinil Egypt

Can't buy from WorldApp

Hi ,

I have Blackberry 9810 and Z10

I can buy anything from wolrdapp when i using bb9810

but with the same Mastercard and same SIM card try to buy using bb z10 i receive msg say your Payment Authorization

I try to using Visacard but I have same msg.

 

So what's problem why i can buy from bb9810 and i can't from bb z10 ?????

Nader A. Samaan
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't buy from WorldApp

Hey Naderas,

Welcome to the BlackBerry Support Community Forums.

 

Do you get any error number with that error message?  Also are you able to download free applications?

 

Also is this the same BlackBerry ID from the BlackBerry Torch 9810 that you're using on the BlackBerry Z10?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Contributor
Posts: 29
Registered: ‎03-24-2013
My Device: blackberry z10
My Carrier: Mobinil Egypt

Re: Can't buy from WorldApp

yeah ,

i can download any free app and using same BlackBerry ID With Torch9810 and z10

 

Error id is : 10000

there is problem with your  creditcard authorisation. please try again later

Nader A. Samaan
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't buy from WorldApp

Thanks for the reply Naderas.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB24454

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 29
Registered: ‎03-24-2013
My Device: blackberry z10
My Carrier: Mobinil Egypt

Re: Can't buy from WorldApp

[ Edited ]

oky i try to re-enter my visa or master info same problem 

and when i try to delete my BlackBerry world as a attach i can't delete it 

 

 

 

When try to open Blackberry world to upgrade it i can see this red star as attach 

"it mean i have something must i update it but i see nothing all my apps updates"

 

 

 

and i can't fine my blackberry in my world to update it or when i try to search in my world also i can't find it **bleep** attach

 

 

 

 

 

 

 

SO HOW I CAN UPDATE MY WORLD APP OR FIND IT ????????????????

Nader A. Samaan