04-01-2013 02:55 PM
I can't log in to blackberry ID and shown the message " You can't sin with a diffrent blackberry ID on this device. Sign in with the original ID on this device". The problem is i am not sure the original ID of this device. How could i retrive it?
Solved! Go to Solution.
04-02-2013 03:53 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can perform a security wipe if you're unsure of the original BlackBerry ID. Go to Settings>Security>Security Wipe
This will erase all data off the BlackBerry Z10, be sure to create a backup prior.
Once the wipe is completed then you can login with your BlackBerry ID.
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