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New Contributor
Posts: 2
Registered: ‎04-01-2013
My Device: Z10
My Carrier: Etisalat
Accepted Solution

Can't sign in

Hi,

 

I can't log in to blackberry ID and shown the message " You can't sin with a diffrent blackberry ID on this device. Sign in with the original ID on this device".  The problem is i am not sure the original ID of this device. How could i retrive it?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't sign in

Hey samarif,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

You can perform a security wipe if you're unsure of the original BlackBerry ID.  Go to Settings>Security>Security Wipe

 

This will erase all data off the BlackBerry Z10, be sure to create a backup prior.

 

Once the wipe is completed then you can login with your BlackBerry ID.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎04-01-2013
My Device: Z10
My Carrier: Etisalat

Re: Can't sign in

HI Ferret,

 

Your instruction was very helpful, many thanks.

New Contributor
Posts: 2
Registered: ‎10-26-2016
My Device: Android
My Carrier: unknown

Re: Can't sign in

hello, I fuadil. I want to log in bbm but I have forgotten the password, I tried many times and fuel my id is locked, now I've remembered password, help me make it easy to get in, I do not want a new pin again. please solution thanks
New Contributor
Posts: 2
Registered: ‎10-26-2016
My Device: Android
My Carrier: unknown

Re: Can't sign in

Help me please😭😭
Super Contributor
Posts: 438
Registered: ‎08-05-2016
My Device: BlackBerry 10

Re: Can't sign in

If I understand you correctly, you forgot your BBID password for your BBM and got it locked out due to multiple incorrect passwords. And now that you remember the password, when you accessed BBM and tried to sign in to your BBID, is it locked out?

 

As far as I remember, the BBID can get locked after mulitple times of entering incorrect passwords, however, it will be refreshed after 15mins.

Trusted Contributor
Posts: 173
Registered: ‎10-12-2016
My Device: Passport
My Carrier: AT&T

Re: Can't sign in


Fuadil wrote:
hello, I fuadil. I want to log in bbm but I have forgotten the password, I tried many times and fuel my id is locked, now I've remembered password, help me make it easy to get in, I do not want a new pin again. please solution thanks

Hello,

 

I agree to @FourKings. I am confused about how you are locked. For BBID you will be lock for 15 minutes however for device password once you  reach the maximum attempt the phone will be wipe.

 

Please we need to have the full details of what happened.

 

 

-pretty_krissyHeart

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