04-01-2013 02:55 PM
I can't log in to blackberry ID and shown the message " You can't sin with a diffrent blackberry ID on this device. Sign in with the original ID on this device". The problem is i am not sure the original ID of this device. How could i retrive it?
Solved! Go to Solution.
04-02-2013 03:53 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can perform a security wipe if you're unsure of the original BlackBerry ID. Go to Settings>Security>Security Wipe
This will erase all data off the BlackBerry Z10, be sure to create a backup prior.
Once the wipe is completed then you can login with your BlackBerry ID.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
10-26-2016 03:01 PM
10-26-2016 05:19 PM
If I understand you correctly, you forgot your BBID password for your BBM and got it locked out due to multiple incorrect passwords. And now that you remember the password, when you accessed BBM and tried to sign in to your BBID, is it locked out?
As far as I remember, the BBID can get locked after mulitple times of entering incorrect passwords, however, it will be refreshed after 15mins.
10-26-2016 05:38 PM
hello, I fuadil. I want to log in bbm but I have forgotten the password, I tried many times and fuel my id is locked, now I've remembered password, help me make it easy to get in, I do not want a new pin again. please solution thanks
I agree to @FourKings. I am confused about how you are locked. For BBID you will be lock for 15 minutes however for device password once you reach the maximum attempt the phone will be wipe.
Please we need to have the full details of what happened.