07-28-2013 08:47 AM
I upgraded my device to Z10 and I could not remember my password and answer to my BlackBerry ID account - how can I reset the password by E-Mail? or maybe delte the acount and sign in from the beginig.
Thanks in Adavance,
07-28-2013 02:44 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: