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New Contributor
Posts: 5
Registered: ‎08-10-2013
My Device: Blackberry Q10
My Carrier: Orange

Contacts syncing twice

On my new Blackberry Q10 my contacts are syncing twice.  Tried just syncing one way - computer to device. didn't work. Read the Blackberry Link manual and followed the steps suggested in it to correct this - didn't work.  Then read about an app called Contact Cleaners.  Apparently this solves the problem.  But I can't find this App!  On Blackberry World it says "no results found".  Tried many times and so has my husband (who is a whizz at these things). Blackberry - where is this app please! 

 

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts syncing twice

Hello,

 

From your term of "Contact Cleaners", I don't find anything exactly matching in AppWorld. I find these, which may be close to what you are seeking:

Of course, those are only available for legacy BBOS, not for BB10. Plus, it's not BlackBerry's job to "pull" apps from developers. Rather, it's the developers choice as to what exact BB Model numbers and major OS levels that they will support. If a specific app you desire is not available for yours, then you need to be pinging the app developer about that, for it is they who control their app, not BlackBerry.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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