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New Contributor
Posts: 2
Registered: ‎03-02-2013
My Device: Z10
My Carrier: Bell Canada

Creating music user with 7digital failed

I have purchased 2 songs on the BlackBerry App World on my Z10, both times the payment has gone through, but I am unable to download them. I have tried restarting my phone and resetting my phone. Has anyone else had this issue?

 

Error:

 

"Creating music user with 7 digital failed. Creating user[awmusicuser66767691] email [myEmail@gmail.com] failed. Error code [2003]"

 

 

Contributor
Posts: 11
Registered: ‎04-21-2011
My Device: Bold 9900 and Playbook
My Carrier: Unlocked

Re: Creating music user with 7digital failed

I have a similar problem "Downloading msuic from Digital 7 failed" Error code 7001. Help please.

New Contributor
Posts: 7
Registered: ‎05-17-2013
My Device: Blackberry Z10
My Carrier: T-Mobile D

Re: Creating music user with 7digital failed

I have also the same Problem with the same error message!

New Contributor
Posts: 2
Registered: ‎08-22-2013
My Device: BlackBerry Z10 STL100-4
My Carrier: Verizon

Re: Creating music user with 7digital failed

I am also having this problem. This is the first song I have bought from BlackBerry World and I'm not too happy about not being able to listen to a song I just paid for. Hopefully this issue is resolved soon so others don't have similar problems...

New Member
Posts: 1
Registered: ‎09-26-2013
My Device: Q10
My Carrier: 07982023748

Re: Creating music user with 7digital failed

I have had the same problem; tried to download a track and got 'unable to downloand, error code [7001]'.

 

Has anyone figured out what the problem is yet?

Contributor
Posts: 28
Registered: ‎07-28-2011
My Device: BlackBerry PRIV and wifi PlayBook 32GB

Re: Creating music user with 7digital failed

Hello BlackBerry, any fix for this issue? I just tried to download a song from BlackBerry World, but I get the error message "unable to create music user". I have a friend who had the same result, so this seems to be a common problem.
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New Contributor
Posts: 9
Registered: ‎08-27-2011
My Device: torch 9800
My Carrier: bell

Re: Creating music user with 7digital failed

I had the same thing.

 

There is no fix. After 30 minutes on the phone Blackberry support sent me here for a refund

 

https://consumersupport.webapps.blackberry.com/blackberrycommerce/refund

 

You know they have poor support when they have a refund tab online!!