06-14-2014 05:15 PM
Z30 running OS 10.2.1.2126
Docs To Go version is unattainable (original version that came with the Z30)
Dropbox client version unattainable (original version that came with the Z30)
Love my Z30 but, like everything else new, growing pains are a part of the package...
I have one each of a .doc and .docx file in my Dropbox area. Docs To Go cannot see or open the .docx file, while both formats are visible and accessible on my installed media card. Is there a setting that I need to change somewhere?
06-15-2014 08:18 AM
06-15-2014 09:32 AM
06-15-2014 09:45 AM
06-15-2014 10:00 AM
06-15-2014 10:29 AM
06-15-2014 07:24 PM
I believe I found the source of the issue. In my DropBox account are two files, which I will call fileA.doc and fileB.docx, where fileA and fileB are tokens in place of the real file names. In this case, fileA and fileB are the same name.
MS Word on my Win7 workstation can see and open both fileA.doc and fileB.docx with no issues.
Documents To Go and the Blackberry 10 File Manager can not.
The DropBox website itself will not list both fileA.doc and fileB.docx. This leads me to believe that the website code that manages files only counts the first three characters of the file extension as significant and only sees fileA.doc and fileB.doc. I sent an issue ticket to DropBox support and hope to see a resolution by the end of this week.
06-15-2014 07:32 PM