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Downloaded Applications

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Contributor
Posts: 18
Registered: ‎02-08-2013
My Device: Blackberry Z30
My Carrier: Telus

Download failed but card still charged

I tried to purchase Foo Fighters greatest hits the other day. The download failed and BB World crashed. I noticed that the 10 dollars was still charged to my Mastercard, even though I didn't get my download. It doesn't show up in "My World" and when I go to the item again it still wants me to pay.

Hall of Famer III
Posts: 57,628
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download failed but card still charged

Hello!

I suggest that you clear the AppWorld application cache.

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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