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11-14-2013 11:57 AM
I purchased an album (Babel, Mumford & Sons) from BlackBerry World and continually receive the following error (image attached):
Downloading music from 7 digital failed. Getting music for user[awmusicuser129712715] countray[CA] releaseId trackId transactionId failed. Error code[-1]
* different wireless networks
* restarting the app
* restarting my device
* different times of day
I get the same error every time. Can this problem be solved or should I ask for a refund?
03-03-2014 09:08 AM
In the end I had to ask for a refund and then re-downloaded what I want. For me, there were two identical options for the album in the store so I was careful to choose the other one the second time around.
03-05-2014 05:13 PM
There is no fix. After 30 minutes on the phone Blackberry support sent me here for a refund
You know they have poor support when they have a refund tab online!!